- Go to the 'Devices' tab
- Click on the
icon of the gateway - Choose the 'Communication Diagnostics' option
- The diagnostics will start automatically as this page launches and the device will be in diagnostics mode for 2 min
- The app will display:
- The current status of the gateway as 'Connected' if it can communicate with cloud
- The last known IP address
- The final communication date and time
- Error code and description, in case of errors
You can also visit the following sections for more information:
To reconfigure a Gateway, click here
To commission Repeaters, click here
To disable the Beacon configuration of a device, click here
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