Verify the communication of Gateway with the Cloud

Created by Nishin Menon, Modified on Mon, 15 Jan at 7:01 AM by Nishin Menon

Go to the 'Devices' tab
Click on the icon of the gateway
Choose the 'Communication Diagnostics' option
The diagnostics will start automatically as this page launches and the device will be in diagnostics mode for 2 min
The app will display:
1. The current status of the gateway as 'Connected' if it can communicate with cloud
2. The last known IP address
3. The final communication date and time
4. Error code and description, in case of errors
You can also visit the following sections for more information:
To reconfigure a Gateway, click here
To commission Repeaters, click here
To disable the Beacon configuration of a device, click here